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Returns Policy

Exchanges

We are happy to offer an exchange in size on unworn products up to 30 days after your order has been delivered. All that we ask is that you send them back in the condition that you received them in. (in the original box or packaging with tags). Please follow the returns procedure. Once we have received the item back, we would dispatch the exchanged item to you.

Click Here For The Returns Procedure

Refunds

We are happy to offer a refund on unworn products up to 30 days after your order has been delivered. All that we ask is that you send them back in the condition that you received them in. (in the original box or packaging with tags). Please follow the returns procedure. Once we have received the item back, A full refund would be given (excluding the return cost.)

Click Here For The Returns Procedure

Faulty Returns

If your item is faulty, please follow the returns procedure to return the item to us. The item would be checked and if deemed faulty either a full refund (including return postage) would be given or, we will send you a replacement product. This does not affect your statutory rights. Returns will be processed within 1-2 days of receiving the item back to us.

Click Here For The Returns Procedure
Order Cancellation

You can cancel your order at any stage up until it is dispatched.
Further Under the Distance Selling Regulations, you have 14 working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods that have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from.

The full order must be returned and we will refund the price of the goods in full plus any delivery costs incurred. Orders may be cancelled via writing or emailing us at Info@thevarietyshop.co.uk